GRI Economic and social performance indicators

The Economic and Social Performances Indicators (core and additional) established in 2006 GRI-G3 Guidelines and the indicators introduced through the Electric Utilities Sector Supplement26 with which Acea complied when writing the 2009 Sustainability Report are described below, indicating the sections and pages in the report in which they can be found.
The meaning of each performance indicator is described in detail in the Guidelines and Sector Supplement, to which reference should be made.

Table 13 – GRI-G3 ECONOMIC AND SOCIAL INDICATORS

Economic performance

EC1 (Core)

  • Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.
    Socio-economic Relations with Stakeholders
    pages 124,132,137; Corporate Identity pages 30, 54, 55

EC2 (Core)

  • Financial implications and other risks and opportunities for the organization’s activities due to climate change.
    Socio-economic Relations with Stakeholders
    page 64; Corporate Identity page 28; Environmental Issues pages 150, 161 et seq.

EC3 (Core)

  • Coverage of the organization’s defined benefit plan obligations.
    Socio-economic Relations with Stakeholders
    page 125

EC4 (Core)

  • Significant financial assistance received from government.
    Socio-economic Relations with Stakeholders
    page 137, Corporate Identity page 55

Presence on the market

EC5 (Additional)

  • Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation.
    Salaries for new recruits are disciplined by National Collective Labour Agreements for the sector (electricity and gas, water).
    Socio-economic Relations with Stakeholders
    page 124

EC6 (Core)

  • Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.
    Socio-economic Relations with Stakeholders
    page 109

EC7 (Core)

  • (Core) Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation.
    Hiring procedures for Acea human resources are not subject to geographical residence, as this is potentially discriminatory and not in line with Group policies.
    Socio-economic Relations with Stakeholders
    page 113

Indirect economic impacts

EC8 (Core)

  • Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind,
    or pro bono engagement.
    Socio-economic Relations with Stakeholders pages 82, 85, 88,100 et seq.

EC9 (Additional)

  • Understanding and describing significant indirect economic impacts, including the extent of impacts.
    Socio-economic Relations with Stakeholders
    page 64, 82, 85, 88, 97, 100 et seq.; Environmental Issues page 163

Availability and Reliability

EU6 (Core)

  • (Core) Management approach to ensure short and long-term electricity availability and reliability.
    Socio-economic Relations with Stakeholders
    pages 74,105,106 note 75, 138, 142; Environmental Issues pages 149, 161, 164

26 Electric Utilities Sector Supplement Indicators (EU) are included in the table.

Demand-Side Management

EU7 (Core)

  • (Core) Demand-side management programs including residential, commercial, institutional and industrial programs.
    Environmental Issues
    page 149

Research and Development

EU8 (Core)

  • Research and development activity and expenditure aimed at providing reliable electricity and promoting sustainable development.
    Socio-economic Relations with Stakeholders
    pages 74, 142; Environmental Issues pages 149, 161, 164

Plant Decommissioning

EU9 (Core)

  • Provisions for decommissioning of nuclear power sites.
    Acea has no nuclear plants.

Availability and Reliability

EU10 (Core)

  • Planned capacity against projected electricity demand over the long term, broken down by energy source and regulatory regime.
    Corporate Identity
    pages 27 note 11, 28

System Efficiency

EU11 (Core)

  • Average generation efficiency of thermal plants by energy source and by regulatory regime.
    Environmental Issues
    pages 159, 160

EU12 (Core)

  • Transmission and distribution losses as a percentage of total energy.
    Environmental Issues
    page 160

LABOR PRACTICES & DECENT WORK

Employment

LA1 (Core)

  • Total workforce by employment type, employment contract, and region.
    Socio-economic Relations with Stakeholders
    pagg. 113, 114 e ss., 117 e ss.

LA2 (Core)

  • Total number and rate of employee turnover by age group, gender, and region.
    Socio-economic Relations with Stakeholders
    pagg. 114 e ss.

LA3 (Additional)

  • (Additional) Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.
    Socio-economic Relations with Stakeholders
    pagg. 124, 125

EU14 (Core)

  • Programs and processes to ensure the availability of a skilled workforce.
    Socio-economic Relations with Stakeholders
    pagg. 74, 127

EU15 (Core)

  • Percentage of employees eligible to retire in the next 5 and 10 years broken down by job category and by region.
    The percentage of employees in Group companies operating in the electricity sector (Acea Distribuzione, Acea Reti e Servizi Energetici and the 4 joint venture companies, all located in the Lazio Region) eligible for retirement over the next 5 years amounts to 6.6% - of which 5.4% are white-collar workers and 1.2% are blue-collar workers, whereas the number of employees eligible for retirement within the next 10 years amounts to 14.7% - of which 11.2% are white-collar workers and 3.5% are blue-collar workers

EU17 (Core)

  • Days worked by contractor and subcontractor employees involved in construction, operation & maintenance activities.
    The Acea Distribuzione Works Division monitors the working days of contractors and sub-contractors through daily attendance sheets for workers. However, it is not currently possible to provide a precise figure.

Labor/ Management Relations

LA4 (Core)

  • Percentage of employees covered by collective bargaining  agreements.
    In relation to the Services and Works contracted by Acea Distribuzione, all the employees of contractors are covered by the National Collective Labour Agreement; in relation to Suppliers, Acea Distribuzione undertakes to check payment of all National Insurance contributions (INAIL).
    Socio-economic Relations with Stakeholders
    pages 117 et seq.

LA5 (Core)

  • Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements.
    Socio-economic Relations with Stakeholders
    pages 117 et seq.

Occupational Health and Safety

LA6 (Additional)

  • Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs.
    In Acea, the matters established by Italian Legislative Decree No. 81/08 regarding health and safety in the workplace are observed.
    Socio-economic Relations with Stakeholders
    pagg. 110, 121 e s.

LA7 (Core)

  • Rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities by region.
    Socio-economic Relations with Stakeholders
    pages 121 et seq.

LA8 (Core)

  • Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.
    Socio-economic Relations with Stakeholders
    pag. 123

LA9 (Additional)

  • Health and safety topics covered in formal agreements with trade unions
    Socio-economic Relations with Stakeholders
    pag. 122
    In 2009, the subject of safety was not subject to any specific trade union agreements.

EU16 (Core)

  • Policies and requirements regarding health and safety of employees and employees of contractors and subcontractors.
    Acea Distribuzione has a Department for Worksite Inspections within the Quality and Safety Division which constantly inspects worksites
    and checks the compliance of works carried out by contractors on behalf of the Company with all safety parameters.
    Socio-economic Relations with Stakeholders
    pagg. 104, 106, 110 e s., 127

EU18 (Core)

  • Percentage of contractor and subcontractor employees that have undergone relevant health and safety training.
    In relation to the employees of contractors and sub-contractors being appropriately versed on the subject of safety, Acea Distribuzione ensures that the specifically skilled workers used (for example, electricians) are qualified according to reference safety standards and informs contractors on the specific risks involved according to the type of work in question, requesting presence of an Prevention and Protection Officer on the worksite.

Training and Education

LA10 (Core)

  • Average hours of training per year per employee by employee category
    Socio-economic Relations with Stakeholders
    page 128

LA11 (Additional)

  • Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.
    Socio-economic Relations with Stakeholders
    pagg. 123, 126 e ss.

LA12 (Additional)

  • Percentage of employees receiving regular performance and career development reviews.
    This percentage is not available, however there is an indication of the categories subject to assessment in 2009 (see Human Resources,Chart entitled Human Resource Assessment Systems).
    Socio-economic Relations with Stakeholders
    pag. 126

Diversity and Equal Opportunity

LA13 (Core)

  • Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.
    Socio-economic Relations with Stakeholders
    pagg. 116 e s., 119 e s., 131

LA14 (Core)

  • According to the current National Collective Labour Agreement, the basic salary for men is the same as that for women in every category, although bonuses may determine some differences.

HUMAN RIGHTS

Investment and Procurement Practices

HR1 (Core)

  • Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.
    The Group has adopted a Code of Values – Code of Ethics and Code of Ethics for Tenders – with which all subjects operating on behalf of Acea to manage corporate activities are obliged to comply, thereby ensuring appropriate supervision of the protection of human rights on signing investment and/or procurement agreements.

HR2 (Core)

  • Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.
    Socio-economic Relations with Stakeholders pages 104, 110

HR3 (Additional)

  • Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.
    Socio-economic Relations with Stakeholders
    pag. 127

Non-discrimination

HR4 (Core)

  • Total number of incidents of discrimination and actions taken.
    No episodes of discrimination were recorded.
    With regard to prevention policies, in other words the Codes of Values adopted by the Group and protection of diversity and equal opportunities, see Socio-economic Relations with Stakeholders pages 119 et seq., 131 and Corporate Identity page 33

Freedom of Association and Collective Bargaining

HR5 (Core)

  • Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.
    There are no areas in which freedom of association and collective bargaining are at risk. Please refer to the section concerning Industrial Relations and those relating to other forms of association available in-house (CRA, ANMIC, Gold Medal Association).
    Socio-economic Relations with Stakeholders pages 117et seq., 130 et seq.

Child Labor

HR6 (Core)

  • IOperations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor.
    In dealings with employees and collaborators, Acea applies National Collective Labour Agreements and other agreements established by current laws. With regard to the absence of child labour in the supply chain, Acea obliges any potential supplier to comply with the Code of Ethics for Tenders and the Group’s Code of Ethics protecting workers from any form of abuse (see sections Human Resources and Suppliers in Socio-economic Relations with Stakeholders).

Forced and Compulsory Labor

HR7 (Core)

  • Operations identified as having significant risk for incidents of forced or compulsory labor, and measures taken to contribute to the elimination of forced or compulsory labor.
    In dealings with employees and collaborators, Acea applies National Collective Labour Agreements and other agreements established by current laws. With regard to the absence of child labour in the supply chain, Acea obliges any potential supplier to comply with the Code of Ethics for Tenders and the Group’s Code of Ethics protecting workers from any form of abuse (see sections Human Resources and Suppliers in Socio-economic Relations with Stakeholders).

Security Practices

HR8 (Additional)

  • Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations.
    Security is the responsibility of an external security company. The rules of conduct for security staff comply with those in force in the security corps of the Italian state.

Indigenous Rights

HR9 (Additional)

  • Total number of incidents of violations involving rights of indigenous people and actions taken.
    No breaches affecting local communities were reported. In relation to action undertaken by Acea benefitting local communities, please refer to the initiatives supporting the most deprived categories of the population, described in Socio-economic Relations with Stakeholders, Customers and the Community pages 130 et seq. and the section Company Fact Sheets Italy-Overseas.

SOCIETY

Community

SO1 (Core)

  • Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.
    Socio-economic Relations with Stakeholders pages 66-72, 89, 97 et seq., 104 et seq., 110, 143; Corporate Identity pages 46-49, 51 et seq.

EU19 (Core)

  • Stakeholder participation in the decision making process related to energy planning and infrastructure development.
    Socio-economic Relations with Stakeholders pages 105, 139; Environmental Issues page 161

EU20 (Core)

  • Approach to managing the impacts of displacement.
    Socio-economic Relations with Stakeholders page 139; Environmental Issues page 161

EU21 (Core)

  • Contingency planning measures, disaster/emergency management plan and training programs and recovery/restoration plans.
    Socio-economic Relations with Stakeholders page 138

EU22 (Core)

  • Number of people physically or economically displaced and compensation, broken down by type of project.
    No episodes of this kind occurred.

Corruption

SO2 (Core)

  • Percentage and total number of business units analyzed for risks related to corruption.
    Corporate Identity pages 44, 46

SO3 (Core)

  • Percentage of employees trained in organization’s anti-corruption policies and procedures.
    The estimated percentage of workers who received training on anti-corruption policies and procedures was around 8.2% of the workers in
    the reporting boundary in the section Human Resources (210 new recruits out of 4,817 workers). These training activities are illustrated in the section Socio-economic Relations with Stakeholders pages 126 et seq. In 2009, a specific e-learning module relating to Italian Legislative Decree No. 231/01 on anti-corruption procedures was created for directors, manager and officers with responsibilities.

SO4 (Core)

  • Actions taken in response to incidents of corruption.
    No episodes of corruption were reported.

Public Policy

SO5 (Core)

  • Public policy positions and participation in public policy development and lobbying.
    Socio-economic Relations with Stakeholders page 137

SO6 (Additional)

  • Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.
    Socio-economic Relations with Stakeholders page 137

Anti-Competitive Behavior

SO7 (Additional)

  • Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes.
    Socio-economic Relations with Stakeholders
    page 143

Compliance

SO8 (Core)

  • Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations.
    Socio-economic Relations with Stakeholders page 143

PRODUCT RESPONSABILITY

Customer Health and Safety

PR1 (Core)

  • Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.
    Socio-economic Relations with Stakeholders pages. 88, 110, 143; Corporate Identity pages 46-48

EU25 (Core)

  • Number of injuries and fatalities to the public involving company assets, including legal judgments, settlements and pending legal cases of diseases.
    No episodes of this kind were reported in 2009. The outcome of the legal proceedings concerning collapse of a public lighting pylon in Naples in December 2006 is still pending.

PR2 (Additional)

  • Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services, by type of outcomes.
    No episodes of non-compliance were reported

Product and Service Labeling

PR3 (Core)


  • Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements
    Socio-economic Relations with Stakeholders pages 73 et seq.

PR4 (Additional)

  • Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.
    Socio-economic Relations with Stakeholders pages 73 et seq.

PR5 (Additional)

  • Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.
    Socio-economic Relations with Stakeholders pages 66 et seq.; Corporate Identity pages 50 et seq.

Marketing communication

PR6 (Core)

  • Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.
    All activities relating to advertising campaigns, sponsorships, donations, etc. occur in full compliance with current laws and in line with current agreements, where applicable. Furthermore, Article 12.2 in Acea Group’s Code of Ethics (available on-line at www.aceaspa.it) specifically refers to “agreements and communications with customers” and Article 20 to “grants and sponsorships”.

PR7 (Additional)

  • Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications,
    including advertising, promotion, and sponsorship, by type of outcomes.
    Socio-economic Relations with Stakeholders page 143

Customer Privacy

PR8 (Additional)

  • Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.
    No complaints on this matter were reported. Please refer to section Socio-economic Relations with Stakeholders page 92 and Corporate Identity page 42 for prevention policies

Compliance

PR9 (Core)

  • Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.
    Socio-economic Relations with Stakeholders page 143

Access

EU23 (Core)

  • Programs, including those in partnership with government, to improve or maintain access to electricity and customer support services.
    In relation to energy, the public system provides bonuses for less well-off groups of the community

EU26 (Core)

  • Percentage of population unserved in licensed distribution or service areas.
    The distribution grid covers the whole country.

EU27 (Core)

  • Number of residential disconnections for non-payment, broken down by duration of disconnection and by regulatory regime.
    Socio-economic Relations with Stakeholders pages 76-77

EU28 (Core)

  • Power outage frequency.
    Socio-economic Relations with Stakeholders pages 80-81

EU29 (Core)

  • Average power outage duration.
    Socio-economic Relations with Stakeholders pages 80-81

EU30 (Core)

  • Average plant availability factor by energy source and by regulatory regime.
    Environmental Issues pages 158-160

Provision of Information

EU24 (Core)

  • Practices to address language, cultural, low literacy and disability related barriers to accessing and safely using electricity and customer support services.
    There are no specific programs in the company, the public system provides forms of support aimed at reducing barriers among the population for energy use.