Charts and tables

Charts

1Level of GRI-G3 Guideline Application in the 2009
Acea Sustainability Report
7
22009 Sustainability Report Structure8
3Activities and Divisions in Key Acea Group
Companies
21
4The Shareholding Structure as at 31.12.200922
5Operational Structure as at 31.12.2009
24
6The Acea System of Values towards Stakeholders32
7Acea SpA Organization Chart as at 31.12.2009
41
8System of In-house Regulations47
9Acea and its Stakeholders50
10Breakdown of Added Value per Stakeholder (2007-
2009)
54
11Overall Opinion on Services Provided (2007-2009)
67
12Electricity Service: Overall CSI and CSI for Specific
Aspects (2007-2009)
68
13Water Service: Overall CSI and CSI for Specific
Aspects (2007-2009)
70
14Public Lighting service in Rome: Overall CSI and CSI
for Specific Aspects (2007-2009)
72
15Trend in Acea Performance Repairing Public Lighting
Faults (2005-2009)
84
16Type of Faults in Public Lighting with Respect to
Overall Number of Fault Reports Received (2009)
84
17Trend in Electricity Prices for Standard Households
(2008-2009)
90
18Overall Telephone Traffic for Acea Free-phone
Numbers (2008-2009)
93
19Percentage Distribution of Telephone Traffic Received
by Acea Free-phone Numbers (2009)
93
20Interaction with Acea Counter Staff (2009)96
21The Main Access Indicators for the Acea Website
(2007-2009)
99
22Percentage of Added Value Distributed throughout the
Community (2009)
100
23Value of Tenders and Incidence of Various Types on
Overall Amount (2007-2009)
107
24Procurement Cost Shares According to Specific Area
(Commodities, Services, Works) (2007-2009)
107
25Geographic Distribution of Amounts for Contracted
Works (2007-2009)
109
26Percentage of Added Value Distributed among
Employees (2009)
112
27Evolution in Group Employees by Sector (2007-2009)113
28Accidents by Industrial Area (2009)
122
29Accidents and Frequency and Severity Indexes (2007-
2009)
122
30Breakdown of Training Hours by Category (2007-
2009)
128
31Percentage of Added Value Distributed among
Shareholders and Financial Backers (2009)
132
32Trend for Stock Exchange Indexes and Acea Shares
(2008-2009)
133
33Overall Number of SRI Funds in Europe (2005-2009)135
34Overall Assets Under Management for SRI Funds in
Europe (2005-2009)
135
35Overall Assets Under Management for SRI Funds in
Italy (2005-2009)
135
36Percentage of Added Value Distributed among
Institutions and the Company (2009
137
37Breakdown of Investments by Business Sector (2007-
2009)
142
38Drinking Water Volumes Placed on the Network –
Global and According to Company (2009)
165
39Overall Sewage System in kms and by Company
(2009)
169
40Overall Number of Treatment Plants and by Company
(2009)
169
41Overall Amount of Wastewater Treated and by
Company (2009)
169
42COD Removed (Key Treatment Plants in Rome and
Fiumicino) (2007-2009)
170
43TSS Removed (Key Treatment Plants in Rome and
Fiumicino) (2007-2009)
170
44Real Water Losses: A15 Parameter (M.D. 99/97)174
45Waste Produced by the Group by Energy Area (2007-
2009)
177
46Waste Produced by Group in the Water Sector (2007-
2009)
177
47Distribution of Fuels Used in Rome (2009)179
48Trend in Centralized Heating System Efficiency (2002-
2009)
180

 

Tables

1Level of GRI-G3 Guideline Application7
2Global Compact-GRI correspondence11
3GRI-G3 Standard Elements12
4Acea Group in Numbers (2009)22
5Consolidation Scope as of 31.12.200923
6Main Economic Assets of the Acea Group (2008-
2009)
30
7Contribution from Business Areas to the Overall
EBITDA (2008-2009)
31
8Financial Statement Figures and Net Financial Position
for the Acea Group (2008-2009)
31
9The Main Profitability Indicators (2007-2009)31
10Acea Tools for Sustainable Development and Social
Responsibility
33
11Breakdown of Added Value (2007-2009)54
12Breakdown of Added Value (2007-2009)55
13GRI-G3 Economic and Social Indicators58
14Energy Sales: Acea Group Customers by Market Type
(2007-2009)
66
15Overall Opinion on Electricity Service (2007-2009)67
16Electricity Service: Main Satisfaction Indicators for
Specific Aspects (2009)
69
17Overall Opinion on Water Supply in Rome (2007-
2009)
69
18Water Service in Rome: Main Satisfaction Indicators
on Specific Aspects (2009)
71
19Overall Opinion on Public Lighting service in Rome
(2007-2009)
71
20Public Lighting service in Rome: Main Satisfaction
Indicators for Specific Aspects (2009)
72
21Main Works Involving the Management and
Development of Electricity Networks and Stations
(2009)
74
22“Specific” Commercial Quality Levels and
Performance of Acea Distribuzione (2008-2009)
76
23Automatic Rebates for Customers Due to Failure to
Comply with “Specific” Quality Levels (2009)
76
24“Specific” Commercial Quality Levels: Punctual
Notification of Technical Information by Distributor for
Vendor (from July-December 2009)
77
25“Specific” Commercial Quality Levels and
Performances of AceaElectrabel Elettricità (July-
December 2009)
78
26General Commercial Quality Levels and Performances
of Acea Distribuzione (2008-2009)
78
27“General” Commercial Quality Levels and
Performances of AceaElectrabel Elettricita’ (July-
December 2009)
79
28Electricity Continuity for LV Customers: Duration of
Blackouts and Percentage Improvements (2007-2009)
80
29Electricity Continuity Indicators for LV Customers:
Average no. of Blackouts and Percentage
Improvement (2007-2009)
80
30MV and HV Customers: Blackouts and Compensation
(2008-2009)
81
31Figures Concerning Public Lighting in Rome (2009)82
32Main Functional Public Lighting Works (2009)82
33Repairs and Scheduled and Extraordinary
Maintenance for Public Lighting (2009)
83
34Repairing Pubic Lighting Faults: Penalties, Standards
and Performances by Acea (2008-2009)
84
35Main Works Concerning Artistic and Monumental
Lighting (2009)
85
36Main Works Concerning Aqueducts, Treatment Plants
and Networks and Water Analyses Carried out in
ATO 2–Central Lazio (2009)
87
37Number, Type and Duration of Stoppages to Water
Supply (2007-2009)
87
38Average Water Rates Applied by Acea Group
Companies (2009)
91
39Main Performances Indicators for Acea Free-phone
Numbers 2009
94
40Head Office Counter Performances (2007-2009)95
41Acea Energy Procurement Costs on the Electricity
Market (2007-2009
104
42Top ten Group Suppliers of Commodities and Services
and Relative Incidence (2009).
108
43Evolution in Group Employees by Sector (2007-2009)113
44Geographic Location of Employees (2009)113
45Acea’s Human Resources: Structure of Human
Resources (2007-2009)
114
46Acea’s Human Resources: New Recruits and Leavers
(2007-2009)
115
47Average Length of Service of Staff Leaving Energy
Companies (2009)
115
48Acea’s Human Resources: Contract Types (2007-
2009)
116
49Turnover, Recruitment and Leaver Rates (%) (2007-
2009)
116
50Acea’s Human Resources: Average Age of Employees
(2007-2009)
116
51Acea’s Human Resources: Average Length of Service
(2007-2009)
116
52Acea’s Human Resources: Level of Education (2007-
2009)
117
53Women in Acea (2007-2009)119
54Acea’s Human Resources: Hours Worked (2007-
2009)
120
55Acea’s Human Resources: Days of Absence (2007-
2009)
120
56Average Gross Salary According to Role (2007-2009)124
57Overall Average Gross Salaries (2007-2009)
124
58
Returns from Pegaso Sections and leaving indemnity
as of 31/12/2009
125
59Training Courses and Costs (2008-2009)128
60Members Using CRA Services (2007-2009)130
61Profits Distributed among Group Shareholders (2008-
2009)
132
62Change in Stock Value: Comparison with
Comparables (2008/2008)
133
632009 Rating
133
64Top 100 Webranking Italia: Acea’s Ranking (2007-
2009
134
65GRI-G3 Environmental Indicators
146
66 2009 Environmental Expenditures154
67Energy Produced, Divided According to Primary
Source (2007-2009)
156
68Primary Sources Used to Generate Electricity /
Heating (2007-2009)
157
69AceaElectrabel Produzione Electricity Generation
Plants
157
70Tirreno Power Electricity Generation Plants158
71Group Capacity According to Energy Source (2007-
2009)
158
72Availability Indexes for AceaElectrabel Produzione
Plants (2009)
158
73Average Efficiency in AceaElectrabel Produzione
Plants (2009)
159
74Availability Indexes for Tirreno Power Plants (2009)159
75Average Efficiency by Energy Source for Tirreno
Power Plants (2009)
160
76Km of Overhead and Underground Lines as at
31.12.2998
160
77Acea Distribuzione Targets Concerning Savings and
Objectives Achieved (2006-2009)
163
78Projects for Co-generation/Tri-generation Stations
(2009-2010)
163
79Safeguarded Sources166
80
Analyses on Drinking Water – Historic Network in
Rome (2007-2009)
167
81Overall Analyses Carried out in ATO 2 – Central
Lazio (2007-2009)
167
82Average Chemical and Microbiological
Characteristics of Water Supplied to Rome and
Parameters According to It. Leg. Dec. 31/01 (2009) .
168
83Acea Fleet Consumption (2007-2009)172
84Direct Energy (99% Natural Gas) Used by Acea
Group (2007-2009)
172
85Indirect Electricity Used by Acea Group (2008-2009)173
86Water Consumption by Acea Group (2007-2009)174
87Parameters for Discharges from Key Treatment Plants
Managed by Acea Ato 2 SpA – Rome (2009)
174
88Overall Emissions (2007-2009)175
89NAP CO2 Emission Shares and Effective Emissions by
Plant (2008-2009)
176
90
Main Research on Springs and Drinking Water182
91Main Research on Treatment Plants182
92Main Research on Catchment Areas183
93Main Research on Sewerage Systems183